Terms and Conditions

Pricing

Neofields Pty Ltd reserves the right to make changes in the images, technical specifications and prices at any moment, without notice. If there is a price change, it will be confirmed as acceptable before processing.

If there is a price change, it will be confirmed before processing. Prices prevail at the time of shipment.

Payment Terms

All Accounts Shipped Require 100% prepayment prior to shipping.

We accept credit cards or bank transfer payment. Prices quoted in printed catalogues and internet pages are liable to change without prior notice; they do not include postage and packaging charges.

Payment can currently be accepted in Euros, US Dollars, Australian Dollars, New Zealand Dollars and Canadian Dollars.

We reserve the right not to supply goods to purchasers who have previously defaulted on payment, or where there is reasonable evidence that a fraudulent credit card payment may be involved. The price of bulk orders will be negotiated with our sales staff.

For Bank Transfer Payments Include:

• Part number and quantity per item
• Company name
• Address
• City, State, Postal Code, County
• Phone number

Changing or Cancelling Your Order 

We pride ourselves on our efficiency and thus try to ship your product out as soon as possible.  Thus, unfortunately, orders can not be cancelled once placed.

Returns Policy

All returns must have an authorized return approval before returning merchandise.

No return merchandise accepted without prior approval.

Returns must be received within 3 days after authorization.

Return requests need to be requested within 10 days after receipt of goods.

Special orders and cut to size items are not returnable.

We do not refund for change of mind.  All products have warranties in accordance with ACL (Australian Consumer Law).

Materials can not be returned if they have been cut, trimmed, altered from their original form, or incorrectly used.Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error, may be subject to additional restocking fees up to 50% of the item’s price or we may return of the merchandise back to you. We do not accept COD parcels or parcels with 'more to pay.' 

Restocking Charges

Once the merchandise has been returned, inspected and noted it has not been altered or used a credit less 25% restocking charge and less shipping charges will be issued.

The credit will be issued to the credit card charged on the order. If paid via purchase order, credit will be applied to the account.

Returns must be received within 10 days after authorization.

Merchandise must be in same condition as shipped for claims.